Shipping policy

Processing Time

All hats and Halo Extensions are processed and shipped within 3–5 business days (excluding weekends and holidays).

Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times are calculated at checkout and vary based on your location and selected shipping method. Delivery times are estimates and may be impacted by carrier delays outside of our control.

Order Issues & Damages

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Requests submitted after 48 hours may not be eligible for review.

Lost or Delayed Packages

Once an order has been shipped and tracking has been provided, we are not responsible for delays, lost, or stolen packages caused by the carrier. If your tracking shows an issue, please contact the carrier directly. We’re happy to assist where possible.