Returns & Shipping Policy
Returns
Halo Extensions – Final Sale
For sanitary and hygiene reasons, all Halo Extensions are FINAL SALE. Once the product leaves our facility, it cannot be returned or exchanged.
Need help choosing a shade?
You can contact a stylist for personalized guidance:
Hats – 14-Day Return Window
Hats may be returned within 14 days of delivery.
- Item must be unused, unworn, and in original condition.
- Buyer is responsible for return shipping costs.
- Original shipping fees are non-refundable.
Once we receive and inspect your return, a refund will be issued to your original payment method.
Shipping
All hats and Halo Extensions ship within 3–5 business days.
Once your order ships, you’ll receive a confirmation email with tracking details.
Order Issues
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos so we can assist you quickly.